Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Apart from a minor problem booking the holiday (which was clarified the next day) everything went according to plan.
Good contact from first point of booking and a great holiday
Headwater made booking the holiday, managing slight changes requested by us all very easy. The holiday was great and everything ran smoothly
Well informed before departure on itinerary and equipment needed for recent inclement weather
Great location, hotel very homely and 2 great hiking guides.
I really enjoyed my first trip to Norway, although the landscape wasn't as varied as some other places I've walked. The local guide was lovely and even sang happy birthday to two of us in Norwegian. I think you need to be an experienced walker to do this holiday as you go over some difficult terrain, such as rocky paths and slopes, steep ascents and descents and river crossings, and you need stamina for the long walks! Our group was small (5 people) but luckily we all got on well. The hotel is a bit 'rustic' but has excellent and plentiful food and friendly staff. We were lucky with the weather most days, but you'd need to be prepared to walk in rain and chilly winds, even in July :-)
Excellent all round, except for holiday grading. Would definitely travel with you again.
It was a relaxing and carefree holiday, thanks to Headwater’s sorting of all the travel and accommodation details and the excellent service from the hotel and guides. They really covered all the bases, so all I had to do was turn up and enjoy my holiday.
The whole experience was excellent. Travel arrangements worked well. Walking level of group and local guides were very good. Hotel accommodation appropriate for activity. Food was exceptional.
Great holiday, well organised.
The initial problems with my booking were frustrating but afterwards, all the admin was correct & provided at the right time. The hotel location was excellent and would make a good location for snow showing. The hotel team & our guide, Wenche, were also excellent.
I was very impressed with all aspects of the holiday. The only thing I'd change would be the length of the wait for the train.
I have been to Venabu 3 times to ski and I wanted to see the area without snow (totally different). The week's walking is designed to show the culture and scenery of the area and the guide (Wenche) was very knowledgeable and interesting to be with. She had to cope with a wide spread of ability in the group which she managed to do as well as the weather which was not the best. We visited old churches, summer farms and an exhibition during the week either as part of the walk or afterwards. The staff in the hotel are very friendly and efficient speaking very good English. The food is plentiful and as a vegetarian I enjoyed all the evening meals especially the Norwegian meal. I was also glad to be able to arrange my own flights as those offered by Headwater did not suit my needs.
I especially enjoyed the little things that were not in the itinerary and were unexpected - like a visit to an old stave church, a stop to talk to an old farmer, and a second visit to the summer farm where we were given rhubarb pie.
Generally fine - and helpful with extra add-ons. Communication was good. As I've said above maybe the trip notes need a little fine tuning -and Exodus and Headwater need to agree on a standard grading for the holiday.
