Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Good customer service
Very well organised. Loved the app ... no chance of getting lost!
We found that the organisation of routes/transport etc, and cost/quality ratio of accommodation/meals was just about perfect for us.
Overall fantastic service; was very impressed with the branded paper holder, with maps, printed itinerary etc. Super quick to respond to questions, and also on the outbound trip dealing with stress/worries caused by being stranded at the airport whilst our plane was delayed hour after hour; making sure the ongoing transport timings were adjusted and we didn't find ourselves stuck at a foreign airport overnight!
First walking holiday and it was one of the best experiences of my life Everything went well Great resources - notes and GPX - Good accommodation all spotlessly clean
We benefitted from good weather Walks were challenging which is what you want if you travel that far On dogs we read about issues with strays and shepherd dogs We had no problems - two strays quietly "escorted " us off their patch just walking in front We came across a flock of sheep fortunately with a shepherd who told the dogs to lie still which they did when we passed We met no bears or boars There were bear foot prints on two walks so care is needed - we used whistles and banged tekking poles together and on trees as we walked
People were great
Headwater organised a very good walking holiday of about the right distance each day. Accommodation was mostly excellent. Headwater supplied both the map App and the route descriptions which you needed to use together to make sure you were going the right way. Unfortunately our transfer from the airport on arrival did not materialise but the local rep was excellent at sorting that out. We found ringing the contact numbers supplied was difficult with UK phones. All we got from Headwater emergency number on a Saturday was a recorded message.
A wonderful trip in a wonderful country. I would suggest providing gpx files is a must have for this trip (and instructions for new users on how to use gpx files - ie download the free GAIA app)
