Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Everything was taken care of for us. Flights, hotels etc. All we had to do was turn up and enjoy. The hotel booked was excellent, and the area was stunning. Couldn't want anything else.
We enjoyed our first visit in September to Slovenia and found the green meadows, even after a very hot summer, and pristine villages very appealing. Bohinjska Bistrica as a base did probably entail more bus journeys but there were advantages in having two supermarkets and a lovely bakery to provide food for packed lunches; furthermore the bakery is open 7 days a week.
The Julian Alps pass is worth purchasing although it does not guarantee free fares on all the buses as you initially think. Also the bus timetables seemed a little fluid at times.
We had a good choice of walks appropriate to our abilities and inclinations. Lake Bohinj area is very beautiful and a joy to walk. As mentioned we think the better location, taking account of the vagaries of the buses, would be to stay in a hotel in Lake Bohinj.
Headwater were very helpful in arranging our holiday. Lake Bohinj is a lovely area with some fine walks. The area surrounding the hotel was busy and vibrant. It's worth using the local transport (€15 for a week in 2024-buses with flowers on).
For all the good literature provided, it was only when we got there to the location that we truly got into the detail of the walks. If we should return one day and I'm sure we will then we have some cracking walks to take us on our way and with now knowing the terrain it is a much more a win win. You don't have to have visited to enjoy these walks but heat, terrain, and having now experienced it is an added bonus.
The location, the hotels, the arrangements have all been excellent.
Slovenia exceeded our expectations - it’s a beautiful country and the people were so welcoming. We were delighted with the hotel and the fact it was in a quieter part of the valley near to but away from eg Lake Bled. The area is great for walking and we were lucky with the weather too!
Fabulous!
We paired the Headwater Slovenia itinerary with the Bohinj Wildflower festival for an incredible time.
Headwater looked after us well. Hotel Jezero is in a great location but the restaurant and the food were disappointing considering the amount we paid. Package holiday buffet style was not really what we were expecting. Free wine at dinner though was a novelty and saved us a bit of money! Pool very nice indeed.
Our overall experience on this walking holiday in Slovenia was very good - we really enjoyed our holiday. Despite a few inclement weather days (always expected in a mountainous region) we ventured every day - the scenery and beautiful countryside were excellent. The general cleanliness/maintenance, efficiency and levels service in Slovenia are to be applauded. It was also comparatively good value eg. for food, drink & local travel etc. As outlined in previous responses, we have noted a few reservations regarding the hotel dining experience included in the package - we could have used the separate 'al la carte' restaurant for a more refined experience, however this would have been at significant extra cost to us.
We usually feel very confident of booking a holiday with Headwater. This time we started badly with an inexperienced agent and nearly gave up. Luckily we persevered, found an agent who understood the holiday and we had a wonderful time in Slovenia, thank you!
Basically a good holiday, however we should have been advised that it was too early in the season and a lot of the facilities where closed.
Excellent - I asked for the optional upgrade and a change of UK airport. Everything was quickly organised and well communicated. The hotel and its location were excellent. The walk descriptions provided were clear and the walk routes were helpfully graded and in beautiful countryside. Taxis to and from the hotel from our destination airport, Ljubljana, were on time and well driven. The whole journey went like clockwork apart from delays in passport control in Munich during our return journey.
Excellent
Well organised, efficient, attention to detail and personal preferences. Excellent information and communication. Good value for money.
The standard tour was excellent but the 'tailor-made' part did not go well.
We had a great holiday in Slovenia. The area was stunning and the local bus made getting around easy. The hotel was comfortable. The staff were excellent, and the food was good and very plentiful- we’d challenge anyone to try and eat three courses there! The range of walks available was varied and this was really helpful as on really hot days it was good to try and stick to more shaded walks. It was good to be able to choose which walk we wanted to do on each day. We felt that the instructions for some of the walks could have been improved and moving to an app would make more sense. Keeping the time spent planning is an important part of the holiday for us and sometimes it was challenging to juggle the map, grid references and instructions. If this had been made more simple it would have made our holiday an excellent one rather than a good one.
Headwater response:
Thank you for your feedback it is invaluable to us, I have fed this back to our product team. Regards Katie
Ideal for independent walking (and cycling). Beautiful, peaceful and friendly country very much suited to a slow pace of life.
Lake Bohinj is an excellent base from which to explore the region. Quieter and less developed than Lake Bled, it is very unspoilt and yet provides easy access to Lake Bled and the capital. One point to near in mind is that Hotel Tripic is a bus ride from the lake, so you can spend a reasonable amount of time on/waiting for buses. the other hotel (Jezera) is right by the lake and so more convenient.
The flight had been delayed for 3 hours but the transport was waiting and Hotel Tripic stayed up to welcome us and had left a meal in our room. The owner and staff were always helpful and friendly. The room was clean and comfortable. The routes for the 6 walks we did were usually clear except the one to Vogel. We then moved to Hotel Cubo in Ljubljana which was really excellent. The staff again were pleasant and helpful, the room wonderful and breakfasts were particularly special!
