Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Organisation was faultless. When I requested emails to be re-sent there was never any problems.
The whole holiday was smooth and stress free. Had contact details. The information on where tourist information was was great.
I always felt I could double check things with the office and no-one ever made any judgement.
It was a holiday I needed and it was as good as I hoped it would be. Thank you.
Very good service from headwater - pre trip - notes and contact very good . Tour of Alhambra which was part of trip was excellent . Hotels were really well appointed and clean and comfortable . Breakfasts in each hotel were substantial . It it a great holiday .
Really enjoyed the holiday. We had an amazing time in Andalusia and the three cities we visited were very different and had so much to do and see. Itinerary was well paced. The app was helpful and everything went according to the plan and itinerary.
Excellent support in tailoring our holiday to just want we wanted
Generally it all went smoothly. In Grenada it would be helpful if the trip notes said that the bus to the Alhambra is busy, so leave plenty of time as you may not get on the first bus that comes. Also that the meeting point for the guided tour is a 5 minute walk up the hill from the bus stop. In Seville it would have been useful to know that we had premier tickets for the Flamenco show, which includes a free drink before or after the show. Ideally the Alhambra tour would be at a time that leaves opportunity to wander afterwards as the tour itself is quite intense and keeps moving on.
