Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Generally happy with the arrangements made, the information supplied and the personal touches provided by the Headwater staff. Thank you
From start to finish the experience was smooth and seamless. From the initial booking the service from your agent Toni was 5*.The itinerary was very well laid out, the guide book was extremely detailed and generally easy to follow. The hotel transfer of the main luggage was a godsend.The Camino itself was very well organised. Generally the hotels were above bar and the service was extremely good. At no point did I have any problems out there. The route gave a good variety of terrain along the coast, through small towns and woodland area. The weather ranged from amazingly hot and sunny in portugal to wet and colder in galicia but all part of the journey. It did not detract at all from the overall experience. Also the safest i've felt travelling ever on a holiday!
You meet a variety of people along the way from countries from all around the world all travelling for their own reasons being religious, spiritual, active holidays etc. I wouldn't say mine was spiritual as such but it was a brilliant way of zoning out from life back home and resetting the mind. You start your walks thinking, then you run out of things to think about and then you just keep walking to your next destination truly appreciating everything around you. The satisfaction when you reach your final destination cannot really be described properly. Receiving your certificate of distance travelled and your compostela tells you that your feet did not travel in vain. I would book with confidence😊.
Had a great holiday despite endless rain and worst storm in45 years including large hailstones causing damage to cars! Map app was easy to use and very helpful. Lots of detail in the guide book but I didn’t always find it easy to get my head around! Bavarian people were friendly and helpful. Really enjoyed our holiday 😊
Our Portuguese Coastal Way to Santiago has been amazing and the trip has been made even more enjoyable with the excellent service from Headwater. The management of hotels, bag transfers, and availability of support has been excellent. Thank you.
An excellent holiday - well organised and very helpful staff -Andrew Palmer was great. The hotels were excellent - clean and mostly modern with really positive staff.Thank you
An incredible experience in Bavaria. Amazing combination of lakes, mountains and forest scenery. Lots of forest paths at first, but sensational views in later days. There are some tough stretches where you climb or descend steeply over long periods of time, on proper paths but nevertheless it requires stamina and walking poles are handy. The app for guidance was useful but needs a few tweaks and we'd have preferred an old-fashioned map as well. All hotels met or exceeded expectations, friendly welcome and great breakfasts, although it helps if you speak some German. Public transport is part of the itinerary, it's easy and the hotels provide travel cards for free bus travel across the area. The local partner was very efficient with luggage behind the scenes. The booking process was frustrating - sloppy admin, complicated by IT system requiring separate bookings and paperwork for our two rooms. Plus we missed out on cheap flights because it took 3 weeks to confirm our reservation.
This was a fabulous hiking holiday with great walks, lovely hotels and fantastic buffet breakfasts. This was our first self guided holiday and and I would definitely do one again as it provides an extra degree of freedom and independence. I’m not sure if the written walking guides were written by someone who speaks English as a first language as some of the instructions were ambivalent to say the least - especially at the start and ends of walks. We met two other people on the same holiday via Eurohike who also experienced some difficulty. For example the first days walk was stipulated as 18 km whereas by the time we finished it was 26 km!! Also landmarks had changed and that makes me wonder whether they generally need updating. We were also issues with a wrong return train ticket which if I had not checked could have caused us a problem returning to Munich. Notwithstanding this, we had an amazing time and Headwater we’re quick to respond to my questions prior and during the holiday.
