Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Very supportive sales staff and everything is organised in a timely manner.
All the hotels and travel arrangements and transfers are clearly explained and are easy to understand.
Had a great holiday despite endless rain and worst storm in45 years including large hailstones causing damage to cars! Map app was easy to use and very helpful. Lots of detail in the guide book but I didn’t always find it easy to get my head around! Bavarian people were friendly and helpful. Really enjoyed our holiday 😊
An incredible experience in Bavaria. Amazing combination of lakes, mountains and forest scenery. Lots of forest paths at first, but sensational views in later days. There are some tough stretches where you climb or descend steeply over long periods of time, on proper paths but nevertheless it requires stamina and walking poles are handy. The app for guidance was useful but needs a few tweaks and we'd have preferred an old-fashioned map as well. All hotels met or exceeded expectations, friendly welcome and great breakfasts, although it helps if you speak some German. Public transport is part of the itinerary, it's easy and the hotels provide travel cards for free bus travel across the area. The local partner was very efficient with luggage behind the scenes. The booking process was frustrating - sloppy admin, complicated by IT system requiring separate bookings and paperwork for our two rooms. Plus we missed out on cheap flights because it took 3 weeks to confirm our reservation.
The Altmuhltal 5 day walking holiday is one of the less good Headwater holidays we’ve been on - we've been in more than a dozen. Our holiday was in September and therefore just after the season ended. As a result finding restaurants was difficult - we actually had no dinner at Dollnstein since all the restaurants were closed. A little tricky after a 17 mile walk!
The walking was enjoyable, through pretty countryside. Day 2 was tough (Pappenheim to Dollnstein) and dragged on a bit towards the end. We’re glad we didn’t do the longer holiday, which would have been very tough.
Eurohike notes were scant, but their App was excellent.
One high point was Hotel zur Sonne in Pappenheim. A lovely hotel and fabulous restaurant.
One last point. We don’t recommend flying via Nuremberg. BA flights in and out were late in the day. Our outbound flight ran 3 hours late, meaning we arrived at our hotel after midnight. Our return flight was almost as late, meaning we got home similarly very late.
This was a fabulous hiking holiday with great walks, lovely hotels and fantastic buffet breakfasts. This was our first self guided holiday and and I would definitely do one again as it provides an extra degree of freedom and independence. I’m not sure if the written walking guides were written by someone who speaks English as a first language as some of the instructions were ambivalent to say the least - especially at the start and ends of walks. We met two other people on the same holiday via Eurohike who also experienced some difficulty. For example the first days walk was stipulated as 18 km whereas by the time we finished it was 26 km!! Also landmarks had changed and that makes me wonder whether they generally need updating. We were also issues with a wrong return train ticket which if I had not checked could have caused us a problem returning to Munich. Notwithstanding this, we had an amazing time and Headwater we’re quick to respond to my questions prior and during the holiday.
