Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
The staff were accommodating to our requirements and the instructions received were suitably detailed to let us get on with our trip.
Headwater were helpful from the beginning and came up with an itinerary for us to include everything we wanted to
do. Any queries were sorted before we left England and whilst in Japan. The notes we were given were extremely clear, detailed and invaluable; as a result the trip went smoothly with no hiccups. I would certainly recommend Headwater ( and have already!) and would certainly travel with them again
Our trip to Japan was just fabulous. We loved every part of it.
We added a few days at the start and finish of the trip to travel independently, and it was good to have this extra time to explore Kyoto and to travel a little further afield afterwards. Having the reassurance of our booking with Headwater gave us the confidence to do this.
The travel and transfers all worked out very smoothly. The walk itself, the hotels and guesthouses, the food, and the welcome we were given by all our hosts along the Kumano Kodo were exceptional.
It was a very special experience which will live long in our memories.
