LOYALTY REWARDS

At Headwater we value loyalty, which is why we want to reward our customers who regularly travel with us. For your 3rd, 4th, and 5th trips you can get 5% off and from your 6th onwards you can get 8% off. The more you travel with us and get to know us, the better value you can get! We’ve got a wide range of holidays which our friendly team will be more than happy to help you with.

Over the years we’ve built up a dedicated customer base who regularly book with Headwater year after year. We know our holidays consistently ‘hit the spot’ with thousands of like-minded travellers who love to explore off-the-beaten track places the Headwater way. We also understand the importance of rewarding our customer’s loyalty with discounts on future bookings. Our Loyalty scheme comprises of two levels; Explorer and Explorer Plus.

Loyalty Scheme


Recommend a friend

As well as rewarding loyalty, we’ll offer you a further incentive if you recommend a friend, who goes on to make a booking with us. When someone books their first ever Headwater holiday based on your recommendation, we’ll reward you both. For the first-time booker, we’ll give them £75 off their first adventure. For the referrer, we’ll give you £75 credit on your Headwater account so next time you make a booking you’ll be able to redeem your reward – no need to worry about vouchers or paperwork, we’ll just store it on the system for you.

Recommend a friend


Discounts for Headwater customers

We've teamed up with a range of selected partners to provide you with great offers on outdoor clothing and equipment, perfect for your next Headwater trip. Available both in-store and online, we'll provide full details when you book your trip with us.

Discounts for customers



Loyalty Scheme: Terms & Conditions

  • If you have travelled with Headwater previously, you are entitled to 5% off your 3rd trip and any subsequent trips thereafter.
  • If you have travelled with Headwater five times previously, you are entitled to 8% off your 6th trip and any subsequent trip thereafter.
  • The discount can be applied to any person deemed to have travelled with Headwater previously, whether it was last year or over 10 years ago.
  • If you are a member of our sister brand Exodus' Globetrotter loyalty scheme we are happy to honour 5% discount off the tour only element. If you are a member of their Pioneer loyalty scheme we are happy to honour 8% discount off the tour only element. All Headwater Loyalty Scheme terms and conditions supersede those of Exodus.
  • Any person claiming a loyalty discount will have to tell Headwater how many times they have travelled.
  • This discount will be applied per booking, and can only be applied to the person who has travelled with Headwater previously.
  • Application of your qualified discount will only be applied to the tour only element of the holiday, excluding items such as flights, transfers, insurance, holiday extras, airport hotels, airport parking and airport lounges. Please note this is not an exhaustive list of exclusions.
  • Application of your discount does not apply to or effect the deposit payment or, if within 10 weeks of travel, the full amount.
  • Your loyalty discount is shown as a line on your invoice and applied at final invoice stage.
  • Loyalty discounts cannot be used in conjunction with any other offer unless otherwise stated; excluding the Headwater Recommend a Friend discount where by the offers can be used together if the customer so wishes.
  • Headwater loyalty discounts are offered at the discretion of Headwater, and thus Headwater have the right to terminate discounts or to change the discount rules, regulations, conditions of participation levels, in whole orpart, at any time, with or without notice, even though these changes may affect the value of the discount already accumulated.
  • The loyalty discount is valid on bookings made direct with Headwater. No discount will not be applied if booking through an agent.

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